Return & Refund Policy
Our Happiness Guarantee
At Prose Print, we stand by every stitch and syllable. If you’re not completely delighted with your order, we’ll make it right.
Refund Policy
30-Day Full Refund:
- 🕒 Timeframe: Request a refund within 30 days of receiving your order.
- 📧 How to Request: Email support@proseprint.com with:
- Your order number
- A brief note about your experience
- 💸 Process:
- Refunds are processed within 1–2 business days for PayPal and 5–10 business days for credit/debit cards.
- Keep the item: Consider it our gift—no need to return it!
Order Cancellations
- ⏳ Window: Cancel within 24 hours of purchase.
- 🚫 After 24 Hours: Orders enter production and cannot be canceled.
- 📩 How to Cancel: Email support@proseprint.com with your order number.
Replacement Policy
If your item arrives damaged or flawed:
- 📆 Notify Us: Contact us within 30 days of delivery.
- 📸 Provide Photos: Include clear images of the issue.
- ✨ Resolution: If approved, we’ll ship a replacement free of charge.
- Keep or recycle the original item—no returns needed!
Exceptions
- Custom-designed pieces (e.g., personalized lyrics) are final sale unless damaged/defective.
- Sale items are eligible for refunds under our Happiness Guarantee.
Contact Us
Prose Print
📍 30 N Gould St Ste R, Sheridan, WY 82801, United States
📧 support@proseprint.com
⏰ Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM PST
Policy Notes
- All policies apply to U.S. orders only. For international returns, contact us.
- We reserve the right to deny fraudulent or abusive claims.
Thank you for trusting Prose Print to craft wearable art with purpose. Your support fuels creativity and kindness!