Return & Refund Policy
Our Happiness Guarantee
At Prose Print, we stand by every stitch and syllable. If you’re not completely delighted with your order, we’ll make it right.
✅ 30-Day Guarantee for Personalized Items
Custom-Made with Care. Backed by Our Commitment to Quality.
Each item we create is made-to-order and fully personalized. Because of this, all sales are final and not eligible for return or resale. However, your satisfaction remains our top priority.
If your order arrives with any of the following issues:
– Damaged or defective
– Misprinted or not as advertised
– Incorrect item received
– Lost or undelivered
You are fully covered under our 30-day guarantee. You may choose:
– A free replacement, or
– A full refund (excluding shipping)
Fit & Sizing Issues
We offer a one-time size exchange if your item doesn’t fit as expected.
No hassle – just let us know and we’ll help you get the right fit.
To begin a claim, email support@proseprint.com within 30 days of delivery. Include your order number, a brief description of the issue, and photos, if applicable. Our team will review and respond promptly.
Order Cancellations
⏳ Window: Cancel within 12 hours of purchase.
🚫 After 12 Hours: Orders enter production and cannot be canceled.
📩 How to Cancel: Email support@proseprint.com with your order number.
Contact Us
Prose Print
📧 support@proseprint.com
⏰ Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM PST
Policy Notes
We reserve the right to deny fraudulent or abusive claims.
Thank you for trusting Prose Print to craft wearable art with purpose. Your support fuels creativity and kindness!