Order & Delivery

Crafted with Care, Delivered with Purpose.
Your patience means the world to us - we’re crafting art, not just regular item.

✨ Order Processing

Every Prose Print design is made-to-order to ensure premium quality.

  • Processing Time: 5-10 business days (excluding weekends/holidays).
  • Handmade Artistry: Our team handprints and inspects each piece before shipment.

🚚 Shipping Options

Choose the method that fits your timeline:

Option Cost Transit Time
♻️ Earth-Friendly Saver Shipping FREE on 2+ items 7–10 business days
Standard Shipping 5–7 business days
Priority Express Shipping
2-5 business days

📦 Total Delivery Estimate: 10–20 business days (includes processing + transit).

✅ 30-Day Refund & Replacement Policy

No Hassle. Just Honest Service.

If your shirt arrives damaged, flawed, lost, undelivered, or not as promised or advertised — you’re fully covered.

You can request:
– A free replacement
OR
– A 100% refund (excluding shipping cost)

How to Request:
Just email us at support@proseprint.com within 30 days of receiving your order. Please include:
– Your order number
– A quick note about what went wrong (and a photo, if available)

We're here to make sure you’re fully satisfied—every time, for any reason.
***We reserve the right to deny fraudulent or abusive claims.***

🌍 Shipping Destinations & Tax Information

We proudly ship to the United States and Worldwide! To help you avoid rising international tariff rates and customs fees, we are now crafted and shipped directly from our partner facilities located in strategic regions. This means:

✅ No surprise fees: Skip customs taxes typically paid by the buyer.
✅ Quality guaranteed: Every item meets our rigorous standards (we oversee production!).
✅ 30-day happiness promise: Love it or let us know—we’ll replace, refund, or fix it.

Note: While we minimize fees, customs policies vary by country.

📍 Tracking Your Order

  • You’ll receive a tracking number via email once your order ships.
  • Track your package directly through the carrier’s portal.

⏳ Delivery Timelines

While we strive for speed, delays can occasionally occur due to:

  • High order volume (holidays, sales)
  • Customs clearance (international orders)
  • Carrier delays (weather, logistical issues)
    Need it faster? Contact us for rush options.

📝 Order Changes & Cancellations

  • Cancel within 24 hours: Email support@proseprint.com with your order number.
  • After 24 hours: Orders enter production and cannot be canceled.
  • Address changes: Must be requested within 4 hour of ordering.

❗ Important Notes

  • Address Accuracy: Double-check your shipping details at checkout. We’re not responsible for incorrect/missing addresses.
  • Lost/Delayed Packages: Contact the carrier first, then email us if unresolved.

📬 Contact Us

Prose Print Customer Care
📧 support@proseprint.com
📍 30 N Gould St Ste R, Sheridan, WY 82801, United States
⏰ Hours: Mon–Fri, 9:00 AM–5:00 PM PST

Frequently Asked Questions
Q: Can I expedite my order?
A: Yes! Email us before ordering to discuss rush processing.

Q: Why isn’t my tracking number working?
A: Allow 24 hours for the carrier’s system to update.

Q: Do you ship to P.O. boxes?
A: Yes, but delivery times may vary.

Your patience means the world to us—we’re crafting art, not just apparel.