Production, Processing, and Shipping Information
How It Works
Every item is custom-made based on the text you provide (song lyrics, Bible verses, quotes, or personal messages). We print your design, sew the shirt, hoodie, or dress, and ship it directly to your address. Our team manages production, quality control, customer support, and shipping.
No dropshipping. No resale of third-party products.
Order Processing Time
For most shirts, production takes about 7 business days. However, for shirts made from cotton, the process can extend to 10–12 business days. Cotton fabric needs more time so the print can fully blend into the fibers before we start making the shirt, even if we want to rush it, this step cannot be skipped.
Your patience truly means the world to us. We're crafting art, not just a regular item. These are compliment-ready, conversation-endless pieces - and worth the wait. Good things take time.
- Processing/Handling Time: 7-12 business days (excluding weekends/holidays).
Shipping Time
| Option | Cost | Shipping Time |
|---|---|---|
| Saver Shipping | (at checkout) | 7–10 business days |
| USPS Standard Shipping | (at checkout) | 5–7 business days |
| Priority Express Shipping | (at checkout) | 2-5 business days |
Please note: During high-demand seasons such as Christmas and other major holidays, shipping carriers may experience delays, and delivery times are not guaranteed. If you’re planning to give this as a gift, we recommend preparing an alternative backup gift just in case. Your personalized shirt will definitely be a hit for any event or occasion.
Total Delivery Estimate
15-20 business days (includes processing + shipping time)
Note: During high-demand times such as Christmas and major holidays, carriers may experience delays and delivery times are not guaranteed. If you are giving this as a gift, we recommend preparing a backup option just in case. Your personalized item will definitely be a hit for any event or occasion. We appreciate your patience and understanding.
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60-Day Guarantee for Personalized Items
Handcrafted Just for You - Supported by Our Quality Promise
Every product we make is created one at a time, customized with your text and designed specifically for you. Because each order is uniquely made, all sales are considered final. This means:
– Items cannot be returned or exchanged for reasons unrelated to quality
– Orders cannot be canceled once 12 hours have passed
– Refunds are not issued unless the order falls under the conditions of our guarantee
Still, your experience truly matters to us. If your order arrives with any issues at all, we’re here to take care of you. Our guarantee covers situations such as:
– Damage or defects
– Printing errors
– Receiving the wrong item
– Packages that are lost or never delivered
If any of these occur, you’re free to choose the solution that works best for you:
– We can remake and replace your item at no cost, or
– We can issue a full refund
We stand behind the craftsmanship of every personalized piece and are committed to resolving any qualifying issues promptly and fairly.
Fit & Sizing Issues
If your item doesn't fit the way you expected, we’re happy to assist with a one-time size exchange so you can get the right fit.
Exchanges include a simple processing step, and once you contact us, our team will guide you through everything. We aim to keep the process smooth, straightforward, and provide a fast replacement so you can enjoy your item as soon as possible.
To begin an exchange, please reach out to support@proseprint.com within 60 days of delivery. Include your order number, a brief description of the sizing issue, and photos if available. Our team will review your request and follow up promptly with the next steps.
Important Notice:
We reserve the right to reject any claims determined to be fraudulent, abusive, or outside the scope of this policy.
Shipping Destinations & Tax Information
We proudly ship to the United States and Worldwide! To help you avoid rising international tariff rates and customs fees, we are now crafted and shipped directly from our partner facilities located in strategic regions. This means:
✅ No surprise fees: Skip customs taxes typically paid by the buyer.
✅ Quality guaranteed: Every item meets our rigorous standards (we oversee production!).
✅ Happiness promise: Love it or let us know—we’ll replace, refund, or fix it.
Note: While we minimize fees, customs policies vary by country.
Delivery Timelines
While we strive for speed, delays can occasionally occur due to:
- High order volume (holidays, sales)
- Customs clearance (international orders)
-
Carrier delays (weather, logistical issues)
Need it faster? Contact us for rush options.
Order Changes & Cancellations
- Cancel within 24 hours: Email support@proseprint.com with your order number.
- After 24 hours: Orders enter production and cannot be canceled.
- Address changes: Must be requested within 4 hour of ordering.
Important Notes
- Address Accuracy: Double-check your shipping details at checkout. We’re not responsible for incorrect/missing addresses.
- Lost/Delayed Packages: Contact the carrier first, then email us if unresolved.
Contact Us
Prose Print Customer Care
📧 Email: support@proseprint.com
📍 Registered Address: 16192 Coastal Hwy, Lewes, DE 19958, USA
⏰ Hours: Mon–Fri, 9:00 AM–5:00 PM PST
Frequently Asked Questions
Q: Can I expedite my order?
A: Yes! Email us before ordering to discuss rush processing.
Q: Why isn’t my tracking number working?
A: Allow 24 hours for the carrier’s system to update.
Q: Do you ship to P.O. boxes?
A: Yes, but delivery times may vary.
Your patience means the world to us—we’re crafting art, not just apparel.