Crafted with Care, Delivered with Purpose.
Your patience means the world to us - we’re crafting art, not just regular item.
✨ Order Processing
Every Prose Print design is made-to-order to ensure premium quality.
- Processing Time: 5-10 business days (excluding weekends/holidays).
- Handmade Artistry: Our team handprints and inspects each piece before shipment.
🚚 Shipping Options
Choose the method that fits your timeline:
| Option |
Cost |
Transit Time |
| ♻️ Earth-Friendly Saver Shipping |
FREE on 2+ items |
7–10 business days |
| Standard Shipping |
|
5–7 business days |
| Priority Express Shipping |
|
2-5 business days |
📦 Total Delivery Estimate: 10–20 business days (includes processing + transit).
✅ 30-Day Guarantee for Personalized Items
Custom-Made with Care. Backed by Our Commitment to Quality.
Each item we create is made-to-order and fully personalized. Because of this, all sales are final and not eligible for return or resale. However, your satisfaction remains our top priority.
If your order arrives with any of the following issues:
– Damaged or defective
– Misprinted or not as advertised
– Incorrect item received
– Lost or undelivered
You are fully covered under our 30-day guarantee. You may choose:
– A free replacement, or
– A full refund (excluding shipping)
Fit & Sizing Issues
We offer a one-time size exchange if your item doesn’t fit as expected.
No hassle – just let us know and we’ll help you get the right fit.
To begin a claim, email support@proseprint.com within 30 days of delivery. Include your order number, a brief description of the issue, and photos, if applicable. Our team will review and respond promptly.
Important Notice:
We reserve the right to reject any claims determined to be fraudulent, abusive, or outside the scope of this policy.
🌍 Shipping Destinations & Tax Information
We proudly ship to the United States and Worldwide! To help you avoid rising international tariff rates and customs fees, we are now crafted and shipped directly from our partner facilities located in strategic regions. This means:
✅ No surprise fees: Skip customs taxes typically paid by the buyer.
✅ Quality guaranteed: Every item meets our rigorous standards (we oversee production!).
✅ 30-day happiness promise: Love it or let us know—we’ll replace, refund, or fix it.
Note: While we minimize fees, customs policies vary by country.
📍 Tracking Your Order
- You’ll receive a tracking number via email once your order ships.
- Track your package directly through the carrier’s portal.
⏳ Delivery Timelines
While we strive for speed, delays can occasionally occur due to:
- High order volume (holidays, sales)
- Customs clearance (international orders)
-
Carrier delays (weather, logistical issues)
Need it faster? Contact us for rush options.
📝 Order Changes & Cancellations
- Cancel within 24 hours: Email support@proseprint.com with your order number.
- After 24 hours: Orders enter production and cannot be canceled.
- Address changes: Must be requested within 4 hour of ordering.
❗ Important Notes
- Address Accuracy: Double-check your shipping details at checkout. We’re not responsible for incorrect/missing addresses.
- Lost/Delayed Packages: Contact the carrier first, then email us if unresolved.
📬 Contact Us
Prose Print Customer Care
📧 support@proseprint.com
📍 30 N Gould St Ste R, Sheridan, WY 82801, United States
⏰ Hours: Mon–Fri, 9:00 AM–5:00 PM PST
Frequently Asked Questions
Q: Can I expedite my order?
A: Yes! Email us before ordering to discuss rush processing.
Q: Why isn’t my tracking number working?
A: Allow 24 hours for the carrier’s system to update.
Q: Do you ship to P.O. boxes?
A: Yes, but delivery times may vary.
Your patience means the world to us—we’re crafting art, not just apparel.
